At Sitelutions, pleasing our customers is our highest priority! The way we see it, we offer excellent services at extremely competitive prices. We're so sure that you'll be happy with our services that we offer a unique 60-day, 100% Money-Back Guarantee. For InfiniPro accounts, we offer a 120-day, 100% Money-Back Guarantee. You'd be hard-pressed to find another provider offering guarantees as bold as the one we offer! This guarantee applies to Sitelutions SpaceTM, Sitelutions Redirection, and Sitelutions DNS.
InfoRelay Online Systems, owners and operators of Sitelutions, will refund 100% of your package purchase price. We must receive the request for refund within 60 days of purchase (120 days for InfiniPro hosting). Beyond the initial 60 days (or 120 days for InfiniPro hosting) from purchase, refunds will only be given on a pro-rated basis (for unused time), in the case of specific problems with our services which we cannot rectify. We aim to be fair with our customers, and will do whatever necessary to make things right.
Refund Terms and Conditions
We offer absolutely no refunds on domain names that have been registered through SitelutionsTM Registrar. Like other registrars, we incur costs to register domain names for our users. Therefore, we cannot refund registration or domain transfer fees. All domain name registrations and transfers are final. Should domain registration or transfer fail for some reason, we agree to re-initiate the registration or transfer for free until the transfer completes. If we cannot get the transfer to complete after five (5) attempts, we will gladly refund your domain transfer price upon your request. We will not provide refunds for "accidental" domain registrations or transfers. This means that if you initiate a transfer for a domain you do not own, or if you place an order for a domain transfer or registration of the same domain more than once, we will not provide refunds for the accidental transfer initiation or registration.
In cases for which a user's account is terminated for sending SPAM (unsolicited bulk e-mail) or abusing our service in other ways, we will offer a full refund minus $10 for each suspected e-mail address to which the SPAM was sent to. Based on complaints received, Sitelutions will estimate the number of addresses mailed.
All refund requests may be sent to us by e-mailing billing. If you prefer to send the request by postal mail, please send your request to:
InfoRelay Online Systems, Inc.
22900 Shaw Rd. Suite #112-5
Sterling, VA 20166
You must provide your first and last name, contact phone number (with area code), and e-mail address that you have registered with our service. We also ask you to provide your reason for requesting this refund, even if you are within the initial 60-day or 120-day period.
Refunds may be issued to credit cards, via PayPal, or in the form of bank draft / check. Method of refund will be determined by Sitelutions / InfoRelay Online Systems, Inc. Refunds are typically processed within 14 business days, but may take up to 60 business days to be processed.